Easy Returns
We stand by our products, but we understand that sometimes things don't work out. That's why we offer a 30-day return policy.
If you need to return an item for any reason within 30 days of receiving it, just shoot us an email at hello@greenmagicyards.com with your order number, and we'll guide you through the process.
Please note that return shipping costs are your responsibility.
Once we receive and inspect the returned item(s) at our warehouse, we’ll notify you by email and process your refund.
*Important: To qualify for a refund, items must be in "Like New" condition, with all original packaging and accessories. "Like New" means no visible signs of wear. If the items show signs of use or wear, we won’t be able to offer a refund.
If you have any questions or need help, email us at hello@greenmagicyards.com. We're here to make returns as easy as possible!
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to hello@greenmagicyards.com the day of delivery.
Green Magic Yards will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Green Magic Yards only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.